Privacy Policy for Ninth Koi Business Solutions

Effective Date: 28th January 2025
Last Updated: 289th January 2025

1. Introduction

Ninth Koi Business Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, email address, phone number, business name, and postal address.
Business Information: Information related to your business operations to provide our services.
Technical Information: IP address, browser type, and website usage data for analytics purposes.

3. How We Collect Information

We collect information directly from you when you:

Complete a contact form on our website.
Engage with us via email, phone, or social media.
Sign up for newsletters or marketing communications.

We may also collect non-personal information automatically through cookies and similar technologies.

4. Use of Personal Information

We use your personal information to:

Provide virtual assistance and business solutions.
Communicate with you regarding our services and updates.
Improve our website and service offerings.
Comply with legal and regulatory obligations.

5. Disclosure of Information

We will not sell, rent, or trade your personal information. We may share your information:

With service providers who assist us in delivering our services (e.g., IT support, cloud storage).
As required by law or to comply with legal processes.
To protect our legal rights, users, or the public.

6. Data Security

We implement security measures to protect your information, including:

Encrypted data storage and secure server technologies.
Access controls to limit data access to authorised personnel only.

While we take reasonable steps to secure your information, we cannot guarantee absolute security.

7. Access and Correction of Personal Information

You may request access to your personal information or ask us to correct inaccurate or incomplete information. Contact us using the details below, and we will respond within a reasonable timeframe.

8. Cookies and Analytics

Our website uses cookies to enhance user experience and track website usage. You can manage cookie preferences through your browser settings.

9. Cross-Border Data Transfers

We may store or process your information on servers located outside Australia. In such cases, we ensure that your information is handled in accordance with Australian privacy laws.

10. Your Rights

You have the right to:

Access the personal information we hold about you.
Withdraw consent for data processing, where applicable.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Ninth Koi Business Solutions
Email: hello@ninthkoi.com.au
Phone: 0450 606 146