Website Terms of Use and Refunds Policy

Effective Date: January 28th 2025
Last Updated: January 28th 2025

Website Terms of Use

1. Acceptance of Terms

By accessing or using the website of Ninth Koi Business Solutions ("we," "our," or "us"), you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our website.

2. Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website. Prohibited activities include:

• Using the website for fraudulent purposes.

• Distributing malware or engaging in cyber-attacks.

• Harvesting or collecting data without consent.

3. Intellectual Property

All content on this website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or republish any content without our prior written consent.

4. Disclaimer

While we strive to ensure the accuracy and currency of information on our website, we do not guarantee its completeness or suitability for your intended use. We are not liable for any errors, omissions, or inaccuracies.

5. Limitation of Liability

To the extent permitted by law, we are not liable for any loss or damage arising from the use of our website, including indirect or consequential loss.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these websites and encourage you to review their policies.

7. Privacy

Your use of this website is subject to our Privacy Policy, which outlines how we collect, use, and safeguard your personal information. See our Privacy Policy here.

8. Changes to Terms

We reserve the right to update these Terms of Use at any time. Changes will be effective upon posting on this page, and it is your responsibility to review the terms regularly.

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be resolved under the jurisdiction of Queensland courts.

Refunds Policy

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you are entitled to a replacement, repair, or refund for major failures with goods and services. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

2. Services

a. Refund Eligibility

We will provide a refund if:

• The service provided does not meet the agreed terms or expectations outlined in the service agreement.

• There is a major failure in the delivery of the service.

• The service was not delivered as described or within a reasonable timeframe, as determined under the ACL.

b. Exclusions

Refunds may not be provided for:

• Change of mind after a service has commenced.

• Incorrect information provided by the client that impacts the service delivery.

c. Resolution Options

If a service does not meet your expectations, we will:

• Offer to re-perform the service at no additional cost.

• Provide a partial or full refund, depending on the scope of the issue.

• Engage in good-faith negotiations to resolve your concerns.

3. Digital Products

Refunds for digital products (e.g., templates, guides) are available if:

• The product is faulty or not as described.

• Technical issues prevent access or use, and they cannot be resolved within a reasonable timeframe.

4. Requesting a Refund

Refund requests must be made in writing within 7 business days of the issue arising. Include:

• Your name and contact details.

• Details of the service or product.

• The issue or reason for the refund request.

Send refund requests to:
Email: hello@ninthkoi.com.au
Phone: 0450 606 146

We aim to respond to all refund requests within 5 business days.

5. Cancellations

a. Services

• Cancellations made 48 hours or more before the scheduled service will receive a full refund.

• Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee of 20% of the service fee.

b. Digital Products

Cancellations of digital product purchases are not accepted once the product has been downloaded or accessed, except in cases where a refund is warranted under Australian Consumer Law.

6. After-Sales Support

For ongoing support or issues with services or digital products, please contact us at the details above.

Final Notes

This Terms of Use and Refunds Policy ensures compliance with the Competition and Consumer Act 2010 (Cth) and Queensland consumer protection laws. It provides transparency and fairness in all business interactions.

By using our website or engaging our services, you agree to these terms.